Shipping policy

Thank you for shopping at Hometic (www.hometic.com.sg). We are dedicated to delivering your DIY problem-solving tools and replacement parts quickly and efficiently.

Please note that we currently only ship within Singapore & Malaysia. 

1. Order Processing Times

  • All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Domestic Shipping Rates & Estimates

We offer reliable door-to-door local delivery across Singapore. Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Courier Delivery: $2.60 (Free for orders over $50)

  • Estimated Delivery Time: 2 to 4 business days after dispatch.

3. Self-Collection / Store Pickup (Strictly by Appointment Only)

Save on shipping by collecting your items directly from our location.

  • Cost: Free

  • Processing Time: Ready for collection within 1 business day.

  • Strictly by Appointment Only

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become active.

If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at contactus@hometic.com.sg / Whatsapp: +6580123804 with your name and order number, and we will look into it for you.

5. Delivery Restrictions & Exclusions

  • We deliver to all residential and commercial addresses in mainland Singapore.

  • We do not deliver to restricted zones, including but not limited to: military camps (SAF bases), shipyards, cargo complexes, airport terminals, and offshore islands.

  • Please ensure a valid and accurate delivery address and mobile number are provided at checkout to prevent delivery failures.

6. Damaged or Lost Items

In the rare event that your item arrives damaged, please inspect your order upon receipt and contact us immediately. Send an email to contactus@hometic.com.sg within 48 hours of delivery with your order number and a photo/video of the item’s condition. We address these on a case-by-case basis but will always try our best to work towards a satisfactory solution.

Questions?

If you have any questions regarding your delivery, please feel free to reach out to our team at contactus@hometic.com.sg.